Shipping and payment conditions

Shipping terms

We deliver with the German Post within Germany as well as worldwide to any other country. The delivery always takes place with shipment tracking. The tracking of your shipment may not be possible in every country.

Please note the current shipping restrictions due to the Corona crisis.

Deliveries to non-EU countries may be subject to customs duties, taxes and fees.

When purchasing an App license, you enter your vehicle identification number (VIN) when purchasing and we activate the App for this VIN. There will be no shipping!

Delivery time

Your order will be shipped on the same or the following workday. The delivery time to Germany is 1 - 3 working days. For deliveries into the EU foreign countries a delivery time of 2 - 6 working days must be counted. Outside the EU, delivery times of 5 - 14 days or longer are possible.

App licenses are activated within 24 hours.

Shipping costs

We offer the following shipping options:

Free activation (no shipping) - For App licenses only 

3,20 - 3,60* € - Shipping to Germany with Tracking

4,70 - 5,80* € - Shipping to Germany registered mail (tracked, signature required, insured up to 25 €)

6,80 - 7,20* € - Shipping international Tracked (insured up to 20 €)

7,10 - 7,50* € - Shipping international registered mail (tracked, signature required, insured up to 35 €)

*The shipping costs may vary due to the size of the items. In the checkout the shipping costs are calculated to your shopping cart.

Terms of payment

We offer the following payment options:

  • Bank transfer (prepayment)
  • PayPal
  • giropay
  • SOFORT Banking
  • credit card
  • Apple Pay

 

Bank transfer (prepayment)

After your order you will receive an order confirmation with our account data to your e-mail address. After the money has been credited to our account, the goods will be shipped or the license will be activated.

PayPal

At checkout you will be forwarded to the payment service provider PayPal. After you have confirmed the payment at PayPal, you will be redirected to our shop and have completed the order.

Credit Card (via Stripe)

If you would like to pay for your order by credit card, please submit your credit card information to Stripe when completing your order. After successful verification, your card will be debited with the amount. Your credit card information is only stored by Stripe and not in our shop.

Giropay (via Stripe)

Giropay is supported by most banks in Germany. To use Giropay, after entering your IBAN and BIC, you will be redirected to the online banking service of your bank or savings bank. After the transaction is completed, you will be redirected back to our shop and have completed the order.

SOFORT Banking (via Stripe)

This payment method is supported by 13 countries in the EU. You enter your data for online banking and we will receive confirmation of your payment immediately after completion of your order.

Apple Pay (via Stripe)

With Apple Pay, you pay securely with your Apple ID. It uses the payment method stored with Apple and forwards it to Stripe.