Shipping and payment conditions

Shipping terms

We deliver with the German Post within Germany as well as worldwide to any other country. The delivery always takes place with shipment tracking. The tracking of your shipment may not be possible in every country.

Please note the current shipping restrictions due to the Corona crisis.

Deliveries to non-EU countries may be subject to customs duties, taxes and fees.

When purchasing an App license, you enter your vehicle identification number (VIN) when purchasing and we activate the App for this VIN. There will be no shipping!

Delivery time

Your order will be shipped within 4 working days.

App licences are activated within 24 hours.

Germany

The delivery time to Germany is usually between 1 - 3 working days.

EU countries

For delivery within the EU, please allow 2 - 6 working days for delivery.

Non-EU countries

Outside the EU, a delivery time of at least 5 working days is to be expected. Depending on the destination country, delivery times of up to 30 days or even more are possible if shipping to the destination country is restricted.

Shipping costs

We offer the following shipping options:

Free activation (no shipping) - For app licences only.

Germany

Letter

from 1,90 €*

Letter with tracking

from 3,20 €*

DHL parcel

from 5,99 €*

EU countries

Letter with tracking

from 6,90 €*

DHL Parcel

from 18,00 €*

Non-EU countries

Letter with tracking

from 6,80 €*

*Shipping costs may vary due to the size and weight of the items. The shipping costs will be added to your shopping cart in the checkout.

Terms of payment

We offer the following payment options:

  • Bank transfer (prepayment)
  • PayPal
  • giropay
  • credit card
  • Apple Pay
  • Bancontact (Belgium only)
  • iDEAL (Netherlands only)

 

Bank transfer (prepayment)

After your order you will receive an order confirmation with our account data to your e-mail address. After the money has been credited to our account, the goods will be shipped or the license will be activated.

PayPal

At checkout you will be forwarded to the payment service provider PayPal. After you have confirmed the payment at PayPal, you will be redirected to our shop and have completed the order.

Credit Card (via Stripe)

If you would like to pay for your order by credit card, please submit your credit card information to Stripe when completing your order. After successful verification, your card will be debited with the amount. Your credit card information is only stored by Stripe and not in our shop.

Giropay (via Stripe)

Giropay is supported by most banks in Germany. To use Giropay, after entering your IBAN and BIC, you will be redirected to the online banking service of your bank or savings bank. After the transaction is completed, you will be redirected back to our shop and have completed the order.

Apple Pay (via Stripe)

With Apple Pay, you pay securely with your Apple ID. It uses the payment method stored with Apple and forwards it to Stripe.